School of Information and Library Science

TEXTBOOK

Beyer, H., & Holtzblatt, K. (1998). Contextual Design: Defining Custom-Centered Systems. San Francisco: Morgan Kaufmann. [QA76.9 .S88 B493 1998]
 
 

BASIC CONCEPTS IN SYSTEMS ANALYSIS Session 1, August 22:  Introduction to course; What are information systems? Session 2, August 27: Analysis, design and modeling Avison, D & Fitzgerald, G. (1999). Information Systems Development.  In Currie, W. & Galliers, B. Rethinking Management Information Systems.  Oxford:  Oxford University Press. 250-278. [HD 30.213 .R47 1999] Beyer & Holtzblatt, Chapter 1, Introduction, p1-26 Booch, G., Rumbaugh, J, & Jacobson, I (1999). Ch.1, Why We Model Gladwell, M. (1999). Clicks and mortar. New Yorker, 12/6/99, 106-115. Session 3, August 29: (slides)  The systems development life cycle Davis, W. S. (1994). Business Systems Analysis and Design. Belmont, CA: Wadsworth. [T58.6 .D39 1994] Chapter 1, Information systems analysis, p3-23

 

DEFINING THE PROBLEM Session 4, September 5 :  Problem definition Davis, W. S. (1994). Business Systems Analysis and Design. Belmont, CA: Wadsworth. [T58.6 .D39 1994] Chapter 2, Recognizing and defining the problem, p25-57 Assign Problem Definition(Individual)  Contextual inquiry as systems analysis Beyer & Holtzblatt text, Chapter 3, Principles of contextual inquiry, p41-66 Session 5, September 10: Interviews for collecting data Beyer & Holtzblatt text, Chapter 4, Contextual inquiry in practice, p67-78 Wood, L. E. (1997). Semi-structured interviewing for user-centered design. interactions, 4(2), 48-61. Simonsen, J., & Kensing, F. (1997). Using ethnography in contextual design. Communications of the ACM, 40(7), 82-88. Session 6, September 17:  Guest Speaker Individual assignment due: Problem definition Session 7, September 19:  Organizing for team projects  Mark, G. (1998). Building virtual teams: perspectives on communication, flexibility and trust. ACM SIGGROUP Bulletin, 19(3), 38-41. Brooks, F. (1995). The Mythical Man-Month. Reading, MA: Addison Wesley [QA 76.758 .B75 1995] West, J. (1998). Building a high-performance project team. In. Cleland, D. (ed). Field Guide to Project Management. New York: John Wiley & Sons, Inc. 239-254. Interview questions Team ideas

 

MODELS OF WORK IN ORGANIZATIONS Session 8, September 24: Modeling communication flows  Beyer & Holtzblatt text, Chapter 5, A language of work, p81-87 Beyer & Holtzblatt text, Chapter 6, Work models - The flow model, p89-96 only Choose Problem Definitions Assign Information Gathering Plan, a part of the group project Session 9, September 26:  Modeling sequences of events Detailed task modeling  Beyer & Holtzblatt text, Chapter 6, Work models - The sequence model, p96-101 Lejk, M., & Leeks, D. (1998). An Introduction to Systems Analysis Techniques. London: Prentice Hall. [QA402 .L45 1998] Chapter 5, Specifying processes, p58-73 Alhir, S. (1998). UML in a Nutshell, O'Reilly. Ch. 4, 71-75; Ch. 8. Assign communication/sequence models (individual) Session 10, September 26: Modeling the artifacts used Beyer & Holtzblatt text, Chapter 6, Work models - The artifact model, p102-107 Session 11, October 1: Modeling the organizational culture; Beyer & Holtzblatt text, Chapter 6, Work models - The cultural model, p107-115 Monk, A., & Howard, S. (1998). The rich picture: a tool for reasoning about work context. interactions, 5(2), 21-30. Assign Rich Picture Assignment (individual, due Oct 17) Session 12, October 3:  Modeling the physical context of the work  Beyer & Holtzblatt text, Chapter 6, Work models - The Physicall model, p115-123 Team project draft due: Information gathering plan Assign Team Project  draft: work models (due October 17) Session 13, October 8: Interpreting and integrating data from multiple perspectives Beyer & Holtzblatt text, Chapter 7, The interpretation session, p125-136

 
 

DATA MODELING Session 14, October 10: (slides) Semantic modeling; Entity-relationship diagrams  Harrington, J. L. (1998). Relational Database Design Clearly Explained. San Diego: AP Professional. [QA76.9 .D26 H38 1998] Chapter 2, Entities and data relationships, p11-42 Individual assignment due: communication/sequence models Session 15, October 15: Data dictionaries (slides) Davis, W. S. (1994). Business Systems Analysis and Design. Belmont, CA: Wadsworth. [T58.6 .D39 1994] Chapter 4, Information gathering (The data dictionary), p81-90 Midterm evaluation Assign Entity-relationship diagram and data dictionary (individual),( due Oct 31st) Session 16, October 15: Example of multi-level sequence model Generalization/specialization structures (slides) Elmasri, R., & Navathe, S. B. (2000). Fundamentals of Database Systems. 2nd ed. Redwood City, CA: Benjamin/Cummings. (QA76.9 .D3 E57 2000) Enhanced-ER (EER) model concepts, Chapter 4.1-4.3 only Session 17, October 17:  Review of data modeling; Object-oriented analysis (slides) Satzinger, J. W., & Ørvik, T. U. (1996). The Object-Oriented Approach: Concepts, Modeling, and System Development. Danvers: Boyd & Fraser. [QA76.64 .S27 1996] Chapter 4, Basic object-oriented concepts, p34-43 Montlick, T. (1995-1999). What is object-oriented software? Software Design Consultants, LLC. http://www.soft-design.com/softinfo/objects.html Assign Group Project: Entity Relationship Diagram and Data Dictionary( due Nov. 7) Individual Rich Picture Assignment due  Team project draft due: Integrated work models

 

FROM ANALYSIS TO DESIGN Session 18, October 22: Consolidating the models Beyer & Holtzblatt text, Chapter 8, Consolidation, p137-149 Beyer & Holtzblatt text, Chapter 9, Creating one view of the customer, p151-198 Session 19, October 24:  A consolidated view of the data  Beyer & Holtzblatt text, Chapter 11, Work redesign, p215-227 Beyer & Holtzblatt text, Chapter 12, Using data to drive design, p229-271 Session 20, October 29: Data-driven design (slides) Beyer & Holtzblatt text, Chapter 13, Design from data, p273-291 Session 21, October 31: Evaluating design alternatives - costs, benefits, and risks(slides) Shtub, A., Bard, J. F., & Globerson, S. (1994). Project Management: Engineering, Technology, and Implementation. Englewood Cliffs, NJ: Prentice Hall. [TA190 .S58 1994] Section 3.4, Benefit-cost analysis, p117-126 Section 3.5, Cost-effectiveness analysis, p126-130 Section 3.6, Issues related to risk, p130-136 Yen, D. C., & Davis, W. S. (1999). Risk-payoff analysis. In Davis, W. C., & Yen, D. C., The Information System Consultant's Handbook: Systems Analysis and Design. Boca Raton: CRC Press, 301-305. [T57.6 .D378 1999] Individual assignment due: Entity-relationship diagram and data dictionary Session 22, November 5: Evaluating design alternatives - implications for workers(slides)  Beyer & Holtzblatt text, Chapter 14, System design, p295-315 Huff, C. (1996). Unintentional power in the development of computer systems. Computers & Society, 26(4), 6-9. Friedman, B. (1996). Value-sensitive design. interactions, 3(6), 17-23. Cule, P., Schmidt, R., Lyytinen, K. & Keil, M. (2000). Strategies for heading off IS project failure.  Information Systems Management, 17, 2, 65-73. Meet with project groups

 

IMPLEMENTATION ISSUES Session 23, November 7:  Scheduling the implementation project (slides)  Lientz, B. P., & Rea, K. P. (1995). Project Management for the 21st Century. San Diego: Academic Press. [HD69 .P75 L54 1995] Chapter 5, Setting up the project plan, p67-84 only Shtub, A., Bard, J. F., & Globerson, S. (1994). Project Management: Engineering, Technology, and Implementation. Englewood Cliffs, NJ: Prentice Hall. [TA190 .S58 1994] Section 7.5, Gantt chart, p322-325 Section 7.6, Activity-on-arrow network approach for CPM analysis, p326-338 Team project draft due: Entity-relationship diagram and data dictionary Assign Budgeting and scheduling (Individual) Session 24, November 12: Discussion of teams' ideas for system design Session 25, November 14: Fitting the design to the work environment (slide) User interface design; Prototyping  Beyer & Holtzblatt text, Chapter 15, The user environment design. p317-334 Brown, J. S., & Duguid, P. (1996). Keeping it simple. In Winograd, T. (ed.), Bringing Design to Software. New York: ACM Press; Reading, MA: Addison-Wesley, 129-145. [QA76.76 .D47 B745 1996] Beyer & Holtzblatt text, Chapter 17, Prototyping as a design tool, p367-377 Beyer & Holtzblatt text, Chapter 18, From structure to user interface, p379-391 Friedman, B. (1996). Value-sensitive design. Interactions, 3, 6, 17-23 Session 26, November 19:  Communicating the design and project plans (slides) Beyer & Holtzblatt text, Chapter 10, Communicating to the organization, p199-212 Individual assignment due: Budgeting and scheduling November 21 Thanks Giving Recess Session 27, November 26:  Managing the change process ; Course evaluation (slides) Regan, E. A., & O'Connor, B. N. (1994). End-User Information Systems: Perspectives for Managers and Information Systems Professionals. New York: Macmillan. [HD30.213 .R44 1994] Chapter 10, Organizational change, 390-411. Markus, M. L., & Benjamin, R. I. (1996). Change agentry--the next IS frontier. MIS Quarterly, 20(4), 385-407. Informal discussion of presentations Session 28, November 28: Team Presentations 12:30-12:50  Phoenix  12:55-1:15 OTD.......... 1:20-1:40 FRIAD...... Session28, December 3:  Team Presentations 12:30-12:50 Library Instruction- 12:55-1:15 Robertson Scholars 1:20-1:40 TTA.......................... Session 29, December 5:  Team presentations 12:30-12:50 Techno Teachers 12:55-1:15 KEL Library............ 1:20-140 Library Home Page Session 30, December 17  3:00 p.m.: Team project due: Final project documentation