Frequently Asked Questions

This page is designed to help you find answers to the most frequently asked questions about the University of North Carolina at Chapel Hill, or as it is more commonly known Carolina. We hope that these links provide the quickest possible answers. If you don't see your question answered here, please contact us.

  1. General information
    The Visitors' Center Web site contains information about historical tours, traveling to campus, and parking. A campus map and online tour are also available.
  2. Contacting Carolina by mail or phone
    For general inquiries, write to:
    Individual's Name (optional)
    The University of North Carolina at Chapel Hill
    Department/Office Name
    Four-digit campus box number
    Chapel Hill, NC 27599-four-digit campus box number
    For general phone inquiries, call (919) 962-2211. There is no general FAX number; to send a facsimile, please contact the appropriate department or unit.
  3. Contacting Carolina by e-mail
    If your questions do not pertain directly to the main campus web page, please direct them to the relevant department on campus. You can find e-mail contact information by visiting a department or unit's Web site. To find a specific Web site, use our Department list or A-Z List of Web sites or our search engines.
  4. Contacting an individual on campus
    Visit the directories page for access to a UNC-Chapel Hill Online Campus Directory and other resources. You can search the campuswide database or limit your search to faculty/staff or students. Campus Directory Assistance is also available by phone at (919) 962-2211.
  5. Requesting transcripts, diplomas and enrollment records
    Please visit the Office of the Registrar for instructions.
  6. Updating your contact information with the University
    Need to update your contact information with the university? Please email the General Alumni Association at alumni@unc.edu.
  7. Applying to Carolina
    If you want to apply to Carolina, or if you have questions about admissions requirements, fees, financial aid, or the transfer process, please visit our page for Prospective Students or contact the following resources directly: Resources for international students: These sites also contain links to information on financial aid and scholarships, residency issues, tuition and costs, and other subjects.
  8. Costs of attendance
    The Scholarships and Student Aid Web site contains information on the costs of attending Carolina.
  9. Enrollment facts and figures
    The Undergraduate Admissions Web site offers these facts and figures.
  10. Requesting undergraduate admissions brochure and application
    Email: unchelp@admissions.unc.edu Please also visit the Undergraduate Admissions Web site.
  11. Information about N.C. residency guidelines for tuition purposes
    Please visit the Office of the Registrar for N.C. resident tuition guidelines.
  12. Course information/General catalog
    The Office of the Registrar offers a directory of classes, links to course descriptions in the Graduate Bulletin and Undergraduate Bulletin and information on honors courses, online offerings, and more.
    Printed bulletins are sold by the University's Student Stores. The Department Directory page contains links to University academic departments and schools, and those pages may contain course information. The Summer School Web site also contains course information.
  13. What is a Tar Heel?
    About Carolina answers this question and explains many other Carolina traditions.
  14. Help with computers, internet or email
    Contact the help desk or call (919) 962-HELP (4357).
  15. Posting events to the Carolina Calendar
    Representatives of University schools, departments and organizations may publish to the events calendar. For information or to post an event, please call 962-HELP or go to help.unc.edu and Submit a Help Request. The Academic Calendar contains the most important dates for academic life at Carolina.
  16. Submitting Web site feedback
    NOTE: Please send questions regarding applications, transfers, financial aid, or other related matters to the appropriate e-mail address.
    If you have a question, comment, or suggestion regarding the Carolina home page, please submit the request here: Online Helpdesk.
  17. Suggesting Web site content
    Carolina's Web site features links and information from official campus departments and units. Material from third-party or commercial entities will not be considered. If you represent a Carolina department or unit and want to suggest something for inclusion on the Carolina home page, please submit the request here: Online Helpdesk.
  18. Requesting Web content changes
    If you have suggestions for updates or corrections to www.unc.edu, you can let us know by submitting an online request.
  19. Reporting a misuse of electronic communication resources
    The UNC Computing Policy page contains information on how to report misuse of campus electronic communication resources including email, copyright infringement, and system security.
  20. Human Resources
    See Employment Opportunities for information on faculty positions; professional non-faculty positions; staff positions; and temporary staffing.
  21. Information about athletic teams
    Find the latest scores, schedules, and information about Carolina varsity sports at the official Department of Athletics Web site. For information on autographs and camps, please contact the offices of individual sports listed in the athletic department directory.
  22. Using Carolina logos and symbols
    For information on the use of Carolina's logos and symbols, check with the Licensing Office.
  23. Where to buy Carolina stuff
    Student Stores, the University's bookstore and the University's General Alumni Association offer clothing and many other items.
  24. Have other questions?
    If you can't find an answer through using one of the web pages or email addresses listed above, please submit your request here.