Employee Survey ResultsJune 16, 2010
Dear Faculty and Staff:
We have results from the employee survey conducted as part of the work done for us by Bain & Company. I hope you'll take time to review the results (PDF).
Here are my takeaways from the results. Most of you – 84 percent – believe in the University's mission, and almost as many – 72 percent – believe that Carolina is a highly effective organization. You think we have the talent we need for future success, but you think we can do a better job of helping people reach their full potential. The issues you're most concerned about are things like benefits, paychecks and how decisions get made. And more than half of you - 56 percent - say that the University needs to change significantly to be successful in the next five years.
There is power in your feedback because it provides a roadmap for improvement. The survey data reflect more than 3,000 responses – a strong response rate of 28 percent from about 11,000 permanent faculty and staff.
As you know, this survey is part of the privately funded work that the Bain & Company consultants did to help us improve our operational effectiveness. Our goal is to make Carolina the most collaborative and best-managed university in the country. Through our Carolina Counts initiative, we're making good progress toward that goal. Ultimately, I know we're making the University an even better place for you to work. I'm grateful to Bain for pushing us to do this survey and to all of you who participated. We can only improve by getting feedback and responding constructively.
We'll continue to be as transparent as possible about our efforts to make changes and about how we make those decisions. We'll keep you informed about our progress with Carolina Counts. In addition, we'll report periodically on our progress with spans of control and other recommendations from the Bain study. We'll do all of that and more to follow up on what you've told us.
Some have said it was a gutsy move to do our first employee satisfaction survey in the middle of an economic downturn, especially when we're facing considerable challenges with our budget. Maybe so, but we couldn't consider how to make improvements without first asking you what you thought. And now that we've done the first survey, we'll be able to use it to measure improvements in the future.
We know that times are difficult and that Carolina's success is due to your dedication to our students and the world. Thank you again for your commitment to Carolina.