Carol L. Folt

Carolina's 11th Chancellor

Carol Folt in front of the South Building

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CAROL L. FOLT took office as Carolina's 11th chancellor and first woman leader on July 1, 2013.

An internationally recognized environmental scientist and award- winning teacher, Folt served as interim president of Dartmouth College during 2012-2013. She also was Dartmouth Professor of Biological Sciences at the prestigious Ivy League institution. Read more...

“I believe that Carolina can be the leader in shaping the path for the great public universities in America. By preserving excellence and innovation, access and affordability, and a deep commitment to the state, we can gather strength to innovate and meet new challenges.”

Carol Folt

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Carol L. Folt

Carolina's 11th Chancellor

Carol Folt in front of the South Building

View more photos of Chancellor Folt »

CAROL L. FOLT took office as Carolina's 11th chancellor and first woman leader on July 1, 2013.

An internationally recognized environmental scientist and award- winning teacher, Folt served as interim president of Dartmouth College during 2012-2013. She also was Dartmouth Professor of Biological Sciences at the prestigious Ivy League institution. Read more...

“I believe that Carolina can be the leader in shaping the path for the great public universities in America. By preserving excellence and innovation, access and affordability, and a deep commitment to the state, we can gather strength to innovate and meet new challenges.”

Carol Folt

News & Messages

Full list of News & Messages...

Speeches

Full list of Speeches...

Carol L. Folt

Carolina's 11th Chancellor

Carol Folt in front of the South Building

View more photos of Chancellor Folt »

CAROL L. FOLT took office as Carolina's 11th chancellor and first woman leader on July 1, 2013.

An internationally recognized environmental scientist and award- winning teacher, Folt served as interim president of Dartmouth College during 2012-2013. She also was Dartmouth Professor of Biological Sciences at the prestigious Ivy League institution. Read more...

“I believe that Carolina can be the leader in shaping the path for the great public universities in America. By preserving excellence and innovation, access and affordability, and a deep commitment to the state, we can gather strength to innovate and meet new challenges.”

Carol Folt

News & Messages

Full list of News & Messages...

Speeches

Full list of Speeches...

PRM Report on Housekeeping Services

September 29, 2011

Dear Faculty and Staff:

Earlier this year, the University contracted with PRM Consulting Group to assess the climate and culture in Housekeeping Services. This review followed a series of serious allegations of harassment, discrimination and unfair treatment in that department.

We asked PRM to identify experiences that are contributing positively or negatively to the culture and climate in Housekeeping Services and to conduct one-on-one interviews with employees, managers and other leaders.

PRM’s skilled team spent four months on campus. They conducted more than 400 interviews, reviewed documentation and training materials, and then analyzed that information.

We have now received the final report, and PRM provided an overview of the report to Housekeeping Services managers and staff earlier today. As expected, the report makes it clear that Housekeeping Services has substantial issues that the University must address. More importantly, the report also offers a host of recommendations and potential action items that we can consider, on both a short- and long-term basis.

I am absolutely committed to making things right in Housekeeping Services. We have been working to fix these problems, but those sincere attempts have fallen short. After reviewing PRM’s recommendations and talking with senior University administrators, we have developed an action plan that incorporates many of PRM’s ideas, plus some additional items that will demonstrate the seriousness with which we take this report. Several steps that we will take immediately are outlined below, and the complete list of action steps will be posted on the website below in the near future. We will also put in place a structure to develop a longer-term plan going forward. I am confident that these actions will have a positive impact on our employees and the environment in Housekeeping Services.

We currently have a unique opportunity to introduce change in Housekeeping Services leadership. For now, Lea Holt, the interim director of Housekeeping Services, will continue in that role. The University will immediately begin recruiting for a permanent Director of Housekeeping Services and expects to hire that person as quickly as possible. We will also immediately begin recruiting for several vacant supervisory positions across the department. These changes will allow us to fill these leadership positions with skilled managers who fully understand the requirements and expectations of leaders in Housekeeping Services.

In addition, we will immediately take the following steps, which we believe are necessary and appropriate to address the findings of the PRM report:

I will work closely with Richard Mann, vice chancellor for finance and administration; his successor, Karol Gray; and Brenda Malone, vice chancellor for human resources, to ensure this plan is carried out successfully and in a timely way. Everyone involved knows how committed I am to the success of this project.

Undertaking this study and report was a voluntary act on the University’s part. We took this step because we wanted to get more information and data about these reported issues through an impartial source. Now we have that information, and the hard work begins.

Change of this magnitude cannot happen overnight. It will take time, work and commitment to break the cycles of behavior that have developed in some areas of Housekeeping Services. We have the opportunity to make a fresh start in Housekeeping and reaffirm our commitment to civility, respect and fairness for all.

To view the report, visit http://hr.unc.edu/faculty-and-staff/prm-report/index.htm. We will also post translated copies of the report in Burmese, Karen and Spanish as soon as possible.

Sincerely,

Holden Thorp


Carol L. Folt

Carolina's 11th Chancellor

Carol Folt in front of the South Building

View more photos of Chancellor Folt »

CAROL L. FOLT took office as Carolina's 11th chancellor and first woman leader on July 1, 2013.

An internationally recognized environmental scientist and award- winning teacher, Folt served as interim president of Dartmouth College during 2012-2013. She also was Dartmouth Professor of Biological Sciences at the prestigious Ivy League institution. Read more...

“I believe that Carolina can be the leader in shaping the path for the great public universities in America. By preserving excellence and innovation, access and affordability, and a deep commitment to the state, we can gather strength to innovate and meet new challenges.”

Carol Folt

News & Messages

Full list of News & Messages...

Speeches

Full list of Speeches...