Carolina Inn (INN)

POLICY 2

Effective Date: 03/01/2004

Last Modified Date: 03/17/2004

Room Reservations

For sleeping room reservations, call the Reservations Office at 918-2726. For group room reservations (10 or more rooms), call the Sales Office at 918-2711.

Guaranteeing Rooms for Late Arrival

All reserved sleeping rooms are guaranteed until 6:00 p.m. on the day of arrival. If the reservation is not cancelled by 4:00 p.m. the day before expected arrival and the individual does not claim the room, a room charge will be incurred. Guarantees may be provided by University departments by FRS account number or by credit card or cash deposit. Additional requirements may apply for home football weekends, graduation, and other special occasions.

A department that wishes to guarantee a reservation but leave the responsibility of payment to the guest should have the guest contact the Carolina Inn directly to make the reservation. Otherwise the department is considered responsible for the charge.

Room Reservation Confirmations

If a confirmation letter is requested, it will be sent to the department three days before the arrival date. The confirmation letter constitutes the agreement between the department and The Inn. Review this important instrument for accuracy and retain it.

Confirmation letters for reservations guaranteed by an individual will be sent, if specifically requested, to the individual at the address provided by them when the reservation is made.

Meeting Rooms and Catered Functions

Banquet meals, meetings, and conference functions may be arranged by calling the Catering Office at 918-2749.

The Inn's catering staff will be happy to assist with planning menus for a nutritious and creative meal, whatever the time of day or the level of service (breakfast, brunch, lunch, dinner; sit-down meals, receptions, buffets). The Carolina Inn holds Special Occasions and Mixed Beverage Licenses. The Inn also offers catering services to selected University locations.

When the meeting rooms or catered functions are arranged, a confirmation or contract will be sent to the individual or the department requesting the services.

Acceptable Payment

University departments must pay for services rendered by direct bill to a UNC FRS account. Individual guests may pay by cash, check, or major credit card.

Establishing a Billing Account

University departments must charge Inn expenses to an FRS account. See INN Procedure 1, Electronic Billing for the Carolina Inn, for details.

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