Material & Disbursement Services (MSD)
POLICY 41
Effective Date: 07/01/1994
Last Modified Date: 11/18/2003
When a vendor is not living up to the terms and conditions of a particular purchase order or a vendor's product does not meet the specified standards and warranty provisions, notify the vendor as soon as possible. Work directly with the vendor to resolve such issues. Keep good records of these efforts and the vendor's responses should there be a need to file a formal complaint at a later date.
For assistance with efforts to resolve any problems or for more information concerning the vendor's contractual obligations for the specific product or service, contact the appropriate purchasing agent in Purchasing Services. If the problem remains unresolved, complete a "Complaint to Vendor Form" (see MSD Procedure 10 and MSD Appendix 11).
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