Remedy Services
Our Focus
The Remedy Services and Development team supports the faculty, staff and students of UNC Chapel Hill in use of the Remedy Action Request System, comprised of customized applications including the UNC-Request for Service (RFS), Project Tracking System (PTS), Computer Repair Center (CRC) application, Group Information (GI), and the Customer Relationship System (CRS) application. These applications afford 200+ groups across campus the ability to access a centralized database to communicate, document, track and resolve services requests at UNC Chapel Hill. Our group provides technical support, user training, documentation, reporting and workflow management for all of our applications. If you are a UNC Chapel Hill organization interested in using Remedy applications please contact us using the "Contact Information" email on the right of this page. We will reply to you to discuss the use of our applications and the possible purchase of Remedy licensing
Remedy Services News
- 7/2/2008Remedy PTS Training Posted on LearnIT
- 7/1/2008Remedy group Renames and Inactivations
- 5/23/2008Remedy Change Plan Application to be rolled out to ITS
- 1/1/2008Remedy mobileRFS
- 12/19/2007Remedy LDAP changes
- 12/19/2007Category, Topic and Item URL Builder
- Archives
Main Services and Applications
- Remedy Applications
- Request for Service(RFS)
- Project Tracking System (PTS)
- PTS Customer
