Learning, adapting and improving

In the past month, we have had two events which caused many Fall 2010 courses to become temporarily inaccessible. One occurred this morning–ouch. These events were more than inconvenient for our pilot community. We apologize for the interruption and anxiety these events may have caused you. We shared your stress.

Therefore, we ask for your patience as we work through this period of integration adjustment. At the root cause of the problem are scripts that handle updates and changes to course and enrollment information.  There are some changes that we have been unable to predict. When this happens, interruptions result. As unexpected changes emerge over time, we need to adapt and modify our scripts to address issues so that moving forward, service remains steady and uninterrupted.

Our commitment to you is that we will continue to improve our processes so that interruptions diminish over time and hopefully, become negligible. We will document and respond to unexpected issues as they arise in an effort to prevent them from reoccurring. We will keep you informed via the Sakai Gateway page (http://sakaipilot.unc.edu) and this blog, and will respond to your help requests in a timely manner.

We ask for your continued support and proactive notification of issues as we work collectively through this period of adjustment. Thank you on behalf of the UNC Sakai Support team.