Adobe Acrobat Connect Help
University of North Carolina at Chapel Hill, School of Education

• Overview
• Student Help
• Faculty Help

Overview: Adobe Acrobat Connect Pro 7

• What is Adobe Acrobat Connect Pro 7?
• What are the technical requirements?
• How can I test my computer to make sure it will work properly with Acrobat Connect Pro 7?
• Where can I get help?

What is Adobe Acrobat Connect Pro 7?

Acrobat Connect, formerly known as Macromedia Breeze, is a secure and flexible web-based communication system that provides the ability to conduct online synchronous classes, post multimedia course content for asynchronous access, and to connect with students one-on-one or in small groups anywhere, anytime. 

What are the technical requirements?

• High-speed Internet access (cable modem, DSL premium – not “lite”, or faster) is highly recommended for optimal performance. Access via dial-up modem will most likely result in slow, choppy performance when trying to view images/video, hear audio, and enter text during sessions.
• You will need to disable any window pop-up blockers you are using on your computer.
• You will need Adobe Flash Player 9 or higher.
  • Downloading and Installing Adobe Flash Player
    [HTML, Video Tutorial]
• You will need the Acrobat Connect Pro 7 add-in. To download the applicable add-in file for your operating system, go to the Adobe Acrobat Connect Pro Getting Started web page.
  • Downloading and Installing the Acrobat Connect Pro 7 Add-in
    [HTML, Video Tutorial]
• You will need to use one of the of the following Internet browsers:
  

For Windows (Supported Operating Systems):

Vista (supported browsers)

• Mozilla Firefox 2x
• Microsoft Internet Explorer 7 or later

XP with Service Pack 2 (supported browsers)

• Mozilla Firefox 1x or 2x
• Netscape 7.1
• Microsoft Internet Explorer 6 or 7

2000 with Service Pack 4 (supported browsers)

• Mozilla Firefox 1x or 2x
• Netscape 8

Note: Windows minimum hardware requirements

• Intel Pentium II 450MHz or faster processor or equivalent (1GHz recommended when screen sharing)
• 128MB of RAM (512MB recommended)

For Macintosh (Supported Operating Systems):

Mac OS X v10.4, 10.5 (Intel)

• Mozilla Firefox 1x or 2x
• Safari 1x or 2x

Mac OS X v10.4 (PowerPC)

• Mozilla Firefox 1x or 2x
• Netscape 7.1 or later
• Safari 1x or 2x

Note: Mac OS minimum hardware requirements

• PowerPC G3 500MHz or faster or Intel Core Duo 1.83GHz or faster processor (1GHz recommended when screen sharing)
• 128MB of RAM (512MB recommended)

How can I test my computer to make sure it will work properly with Acrobat Connect Pro 7?

• Go to: Acrobat Connect Pro Connection Test

If the test indicates that you do not have the correct version of Flash Player and/or the correct add-in for Adobe Acrobat Connect Pro 7, please follow the on-screen prompts to install the needed software and run the test again.

Where can I get help?

Students

Contact the School of Education's Help Desk for assistance with Adobe Connect:

Email: soe-help@unc.edu
Phone: 919-843-3331
Hours:
- Monday through Friday 7:00am–5:00pm

Faculty and Teaching Assistants

Contact the Coordinator of Instructional Technology for assistance with Adobe Connect:

Cheryl Goldstein
Email: cgoldste@email.unc.edu
Phone: 919-962-5434

The links in the navigation bar to the left will take you to three different areas for additional information, instructions, tips, and general help.

Help for Students: soe-help@unc.edu (919) 843-3331

Help for Faculty and Teaching Assistants: Cheryl Goldstein, cgoldste@email.unc.edu (919) 962-5434

The University of North Carolina at Chapel Hill / School of Education / CB 3500 Peabody Hall / Chapel Hill, NC / 27599-3500 | © 2008