INLS501: Information Resources and Services

January 13

• Topic: Overview of the course and the domain
• Assignments: Look over syllabus and schedule
• Readings:
  • Begin reading The Professor and the Madman

January 15

• Topic: Reference interview
• Readings:
  • Bopp & Smith, Reference Interview

LAB: January 13/15

• Topic: OPACs
• Readings:
  • Borgman, C.L. (1996). Why are online catalogs still hard to use? Journal of the American Society for Information Science, 47(7), 493.503.
  • Olson, T.A. (2007). Utility of a faceted catalog for scholarly research. Library Hi Tech, 25(4), 550-561.

January 20

• Topic: Information seeking behavior
• Readings:
  • Nicholas, D., Huntington, P., & Jamali, H.R. (2007). Diversity in the information seeking behaviour of the virtual scholar: Institutional comparisons. Journal of Academic Librarianship, 33(6), 629-638.
  • Taylor, R.S. (1968). Question-negotiation and information seeking in libraries. College & Research Libraries, 29, 178-194.
  • OPTIONAL: Belkin, N.J. (1980). Anomalous states of knowledge. Canadian Journal of Information Science, 5, 133-143.

January 22

• Topic: Introduction to instruction and IPL assignments
• Assignments: Sign up for times to do instruction sessions
• Readings:
  • IPL Training documents

LAB: January 20/22

• Topic: Article searching
• Assignments: In-lab exercise
• Readings:
  • Tenopir, C. (2008). Online systems for information access and retrieval. Library Trends, 56(4), 816-829.
  • SKIM: Oxford Guide to Library Research, Subject headings and indexes to journal articles AND Keyword searches.

January 27

• Topic: Encyclopedias, Dictionaries, Biographical sources, and Ready reference materials
• Readings:
  • The Professor and the Madman
  • Oxford Guide to Library Research, Initial Overview: Encyclopedias

January 29

• Topic: Geographical sources, Directories, Indexes and abstracts
• Assignment: Must have answered IPL practice question by this date

LAB: January 27/29

• Topic: Citation searching
• Assignments: In-lab exercise
• Readings:
  • Oxford Guide to Library Research, Citation searches

February 3

• Topic: Evaluation of reference sources
• Readings:
  • Giles, J. (2005). Internet encyclopedias go head to head. Nature, 438, 900-901.
  • Read only pages 1-7: Encyclopedia Britannica, Inc. (2006). Fatally flawed: Refuting the recent study on encyclpedia accuracy by the journal Nature

February 5

• Topic: Digital reference
• Readings:
  • OPTIONAL: Schachaf, P., et al. (2008). Virtual reference service evaluation: Adherence to RUSA behavioral guidelines and IFLA digital reference guidelines. Library & Information Science Research, 30(2), 122-137.
  • OPTIONAL: Janes, J. (2007/2008). An information history (and possible future) of digital reference. Bulletin of the American Society for Information Science and Technology, 34(2), 8-10.

LAB: February 3/5

• Topic: Web evaluation
• Assignments: In-lab exercise

February 10

• Topic: Digital Humanities and E-science
• Assignment: Undergraduate group reference consultations due
• Readings:
  • Borgman, C. (2007). "Building the scholarly infrastructure," in Scholarship in the Digital Age: Information, Infrastructure, and the Internet, 13-31.
  • Mattison, D. (2006). The digital humanities revolution. Searcher, 14(5), 25-34.

February 12

• Topic: Introduction to digital annotation
• Readings:
  • Agosti, M., Bonfiglio-Dosio, G., & Ferro, N. (2007). A historical and contemporary study on annotations to derive key features for systems design. Int. J. Digit. Libr., 8(1), 1-19.

LAB: February 10/12

• Topic: Reference expert systems/Social Q&A sites and Web 2.0 technologies
• Readings:
  • OPTIONAL: Maness, J.M. (2006). Library 2.0 Theory: Web 2.0 and its implications for libraries. Webology, 3(2).
  • OPTIONAL: Oh, S., Oh, J., & Shah, C. (2008). The use of information sources by the Internet users in answering questions. Proceeding of the 71st Annual Meeting of the American Society for Information Science and Technology.

February 17

• Topic: Community programming and community assessment
• Readings:
  • Hitchcock, K. (2008). Sustainable collaboration for community outreach: Lessons from the Spanish access to Literature/Uso directo (SALUD) project. Journal of the Medical Library Association, 96(1), 58.
  • Dalton, P., Elkin, J., & Hannaford, A. (2006). Joint use libraries as successful strategic alliances. Library Trends, 54, 535-548.

February 19

• Topic: Outreach and collaboration
• Due: Graduate reference consultations
• Readings:
  • Pomerantz, J. (2006). Collaboration as the norm in reference work. Reference and User Services Quarterly, 46 (1), 45.
  • Montiel-Overall, P. (2008). Teacher and librarian collaboration: a qualitative study. Library & Information Science Research, 30(2), 145-155.
  • Jackson, P.A. (2007). Integrating information literacy into Blackboard: Building campus partnerships for successful student learning. The Journal of Academic Librarianship, 33(4), 454-461.

LAB: February 17/19

• Topic: Chat reference with Pam Sessoms (LAB IN DAVIS 247)
• Assignments: In-lab exercise

February 24

• Topic: Instruction and literacy
• Readings:
  • Eisenberg, M.B. (2008). Information literacy: Essential skills for the information age. DESIDOC Journal of Library & Information Technology, 28(2), 39-47.
  • Gold, H.E. (2005). Engaging the adult learner: Creating effective library instruction. Portal: Libraries and the Academy, 5(4), 467-481.
  • OPTIONAL: Griffin, M. (2008, September). Visual competence and media literacy: can one exist without the other? Visual Studies, 23(2), 113-129.

February 26

• Topic: Evaluation of reference services
• Readings:
  • Hernon, P., & McClure, C.R. (1986). Unobtrusive reference testing: The 55 percent rule. Library Journal, 111(7), 37-41.
  • Durrance, J.C. (1989). Reference success: Does tthe 55 percent rule tell the whole story? Library Journal, 114(7), 31-36.
  • Schachaf, P. (2008). Service equality in virtual reference. Journal of the American Society for Information Science and Technology, 59(4), 535.

LAB: February 24/26

• Topic: GIS with Amanda Henley (LAB IN DAVIS 247)
• Assignments: In-lab exercise

March 3

• Topic: Blended and embedded librarianship
• Assignment: Faculty group reference consultations due
• Readings:
  • Bennett, T.B., & Nicholson, S.Q. (2007). Connecting users to numeric and spatial resources. Social Science Computer Review, 25(3), 302-318.
  • Rudin, P. (2008). No fixed address: The evolution of outreach library services on university campuses. The Reference Librarian, 49(1), 55-75.

March 5

• Topic: Reference panel

March 3/5

• Topic: Legal research
• Assignments: In-lab exercise

March 10-16: NO CLASS, SPRING BREAK

March 17

• Topic: Historical perspectives
• Readings:
  • Green, S.S. (1876). Personal relations between librarians and readers. American Library Journal, 1(2-3), 74-81.
  • Rothstein, S. (1961). Reference service: the new dimension in librarianship. College and Research Libraries, 22(1), 11-18.
  • Brough, K.J. "The Library of the Old American College," in Scholar's Workshop: Evolving conceptions of library serivce. 1-22.
• Assignments: Digital annotation documents to be given out to groups; instruction observation papers due

March 19

• Topic: Indirect reference (presentation by Emily King and Angela Bardeen)

LAB: March 17/19

• Topic: Business research
• Assignment: In-lab exercise

March 24

• Topic: Library architecture and space
• Readings:
  • Van Slyck. A. "Giving: The reform of American library philanthropy," in Free to All: Carnegie Libraries & American Culture, 1890-1920.

March 26

• Topic: Information contexts
• Readings: CHOOSE TWO OF THE FOLLOWING
  • Cavanagh, M. (2006). Re-conceptualizing the reference transaction: The case for interaction and information relationships at the public library reference desk. Canadian Journal of Information and Library Science, 30(1/2), 1-19.
  • Chelton, M.K. (1999). Structural and theoretical constraints on reference service in a high school library media center. Reference & User Services Quarterly, 38(3), 275-282.
  • De Groote, S.L. (2005). Questions asked at the virtual and physical health sciences reference desk: how do they compare and what do they tell us? Medical Reference Services Quarterly, 24(2), 11-23.
  • Lasocki, D. (1999/2000). Reference. Notes, 56, 605-610. [this article is about music librarianship]
  • Martin, J. (2003). Ask a librarian: Virtual reference services at the Boeing Library. Internet Reference Services Quarterly, 8(1/2), 127-135.
  • Todd, K.M. (2007). Competencies of law librarianship: Reference, research, and patron services. Legal Reference Services Quarterly, 26(1/2), 7-33.

March 24/26

• Topic: Medical research
• Assignments: In-lab exercise

March 31

• Topic: Specific populations
• Readings: CHOOSE TWO OF THE FOLLOWING
  • Curry, A. (2005). If I ask, will they answer? Evaluating public library reference service to gay and lesbian youth. Reference & User Services Quarterly, 45(1), 65-74.
  • Detlefsen, E.G. (2004). Where am I to go? Use of the Internet for consumer health information by two vulnerable communities. Library Trends, 53(2), 283-300.
  • Mengxiong, L. (1995). Ethnicity and information seeking. The Reference Librarian, 49/50, 123-134.
  • Miller-Gatenby, K.J., & Chittenden, M. (2000). Reference services for all: How to support reference service to clients with disabilities. The Reference Librarian, 69/70. 313-326.
  • Pattee, A.S. (2008). What do you know? Applying the K-W-L method to the reference transactions with children. Children & Libraries, 6(1), 30-1, 34-39.
  • Walter, V.A., et al. (2005). Teens are from Neptune, Librarians are from Pluto: An analysis of online reference transactions. Library Trends, 54(2), 209-227.

April 2

• Topic: Managing reference services
• Assignment: Have all three IPL questions completed
• Readings:
  • Edmondson, A.C. (2008). The competitive imperative of learning. Harvard Business Review, 86(7), 60-67.
  • Imholz, S. & Arns, J.W. (2007). Worth their weight: An assessmet of the evolving field of library evalutaion. Public Library Quarterly, 26(3), 31-48.

LAB: March 31/ April 2

• Topic: Training for digital annotation project

April 7

• Topic: Publishing and copyright
• Readings:
  • Borgman, C. (2007). "The discontinuity of scholarly publishing, in Scholarship in the Digital Age: Information, Infrastructure, and the Internet. 75-114.

April 9

• Topic: Censorship
• Readings:
  • Fallis, D. (2007). Information ethics for 21st century library professionals. Library Hi Tech, 25(1), 23-36.
  • Library Bill of Rights
  • Aiken, J. (2007). Outdated and irrelevant? American Libraries, 38(8), 45-56.

LAB: April 7/9

• Topic: Problem patrons
• Readings:
  • Cromwell, P., Alexander, G. & Dotson, P. (2008). Crime and incivilities in libraries: Situational crime prevention strategies for thwarting biblio-bandits and problem patrons. Security Journal, 21(3), 147-158.
  • ACRL Guidelines Regarding Thefts in Libraries (2003)

April 14

• Topic: Patron privacy/ethics
• Readings:
  • Anderson, A.J. (1976). You killed my daughter. Library Journal, 117(8), 53-54.
  • Dowd, R.C. (1989). I want to find out how to freebase cocaine; or, Yet another unobtrusive test of reference performance. The Reference Librarian, 25/26, 483-493.
  • Code of Ethics

April 16

• Topic: Future of information services
• Assignment: Future of information services paper due
• Readings:
  • 2008 Horizon Report

LAB: April 14/16

• Topic: Work on digital annotation projects (can use lab space or meet in another location with team)

April 21

• Topic: Digital annotation presentations

April 23

• Topic: Digital annotation presentations

LAB: April 21/23

• Topic: DIALOG

April 27: NO CLASS

• Assignment: Digital annotation project due