Jean Ferguson
University of North Carolina • Chapel Hill, NC • August 2004
| + | Master of Science in Library Science |
Ball State University • Muncie, IN • July 1994
Augustana College • Rock Island, IL • May 1987
| + | Bachelor of Arts in Political Science |
Web Design
| + | HTML, CSS, XML, Macromedia DreamWeaver, MS FrontPage, Adobe Photoshop, Flash and PHP |
Computing
| + | Proficiency in Windows based applications including Microsoft Word, Excel, PowerPoint, Microsoft Project, Visio, Microsoft Access |
| + | Experience with Internet browsers and email clients such as Internet Explorer, Netscape, Mozilla and Lotus Notes |
Database Platforms
| + | EBSCOhost, LexisNexis, Gale Group, Thomson, OCLC FirstSearch, Dialog |
University of North Carolina Libraries • Chapel Hill, NC
Research Assistant • Instructional Services • 09.2003 to Present
| + | Lead bibliographic instruction sessions for English Composition program focusing on introductory electronic research using UNC systems |
| + | Conduct web usability focus groups for library catalog and related sites |
| + | Contribute to library weblog |
| + | Assist students with document scanning and website development in Collaboratory multimedia lab |
| + | Work on database projects and other Instructional Services projects |
| + | Provide reference assistance to university undergraduates and community visitors at desk and via library AOL Instant Messenger client |
Graduate Assistant • Reference Desk • 08.2002 to 05.2003
| + | Staff reference desk and conduct bibliographic instruction sessions |
Graduate Assistant • Reference Desk • 06.2003 to Present
| + | Assist faculty, staff and students from UNC, neighboring universities [Duke, NC State, NC Central] and researchers from Research Triangle Park with reference questions |
| + | Provide technical assistance as necessary with scanners and online resources |
Student Assistant • Serials Cataloguing • 08.2002 to 12.2002
| + | Audited and adjusted DRA records to reflect transfer of serials between libraries |
BlueCross BlueShield of Illinois • Chicago, IL
Enterprise Network Services Project Manager • 11.2001 to 07.2002
| + | Managed project status for network engineering team including facilitation of weekly meetings and maintaining project plans and action logs |
| + | Wrote handbook for team procedures and standardized processes |
Accenture • Chicago, IL
New Business Integration Consultant • 02.2001 to 09.2001
| + | Collaborated with tiers of internal network operational support to develop integrated work process flows as part of transition to outsourced management of network |
| + | Wrote process-focused internal network operations Disaster Recovery manual |
SBC / Ameritech Interactive Media Services • Chicago, IL
Network Operations Project Manager • 02.1999 to 11.2000
| + | Project managed executive team chartered with reviewing, consolidating and integrating best network operational practices across corporate divisions |
| + | Led team tasked with creating standardized processes between Ameritech, Southwestern Bell and Pacific Bell Internet Network Operation as part of merger with SBC |
| + | Developed and implemented processes and technical tools for multiple Network Operations Centers [NOCs] |
Anixter, Inc. • Skokie, IL and Methuen, MA
Manager of Business Change Management • 10.1997 to 02.1999
| + | Coached nation-wide field Systems Trainers on process management and classroom delivery |
| + | Chaired cross functional committee on standardization of computer systems and support |
Business Systems Trainer • 08.1994 to 10.1997
| + | Delivered hardware and software training as part of standardized computer rollout for North East regional sales offices |
United States Peace Corps • Lask, Poland
Teacher of English as a Foreign Language • 06.1991 to 06.1993
| + | Taught English as a Foreign Language to Polish high school students |
| + | Led extra-curricular activities to allow students opportunity for language practice |
| + | Developed and presented training workshops on computer literacy and multi-cultural projects to fellow Peace Corps volunteers at in-service meetings |
Bentley, Barnes and Lynn Advertising • Chicago, IL
Systems Coordinator • 01.1988 to 05.1991
| + | Developed coursework and trained art department and sales staff on design / layout and business productivity software |
| + | "Engaging Students with Weblogs" • Presenter • Center for Instructional Technology ConsiderIT: Teaching with Technology • UNC-Chapel Hill, NC • April 2, 2004 |
| + | "Using People Resources: The Librarian" • Guest Speaker • INLS40 Retrieving and Analyzing Information • UNC-Chapel Hill, NC • February 3, 2004 |
| + | "Weblogs: Libraries and Librarians" • Guest Speaker • INLS111 Resources and Services • UNC-Chapel Hill, NC • September 29, 2003 |
| + | American Library Association |
| + | Association of College and Research Libraries |
| + | North Carolina Library Association |
| + | University of North Carolina Student Chapter of the American Library Association |
| + | Information and Library Science Students' Association • Treasurer |
| + | University of North Carolina TarHeel Bloggers |
| + | School of Information and Library Science Alternative Media Reading Group |
| + | Librarian's Association at UNC-Chapel Hill • Chapel Hill, NC • March 2004 |
| + | American Library Association Mid-Winter • San Diego, CA • January 2004 |
| + | Association of College and Research Libraries • Charlotte, NC • April 2003 |