Assessing My Listening Responses
The average Listening Self-Evaluation score is sixty-one,
and my score was sixty. Even though my score is close to average,
my individual responses vary widely. My answers were mostly either
seldom and never or always and frequently. I responded with
occasionally or now and again only four out of the seventeen questions.
I also had six seldoms or nevers and seven always or frequentlies.
I will consider the questions while evaluating two discussions regarding
my answers. I reviewed my self-evaluation scores with my mother and
my friend Rean.
As the Canadian Association of Student Activity
Advisors (CASAA) says, “It is extremely difficult to receive information
when your mouth is moving information out at the same time” (Listening
2). This directly relates to question number one, to which I responded
that I always try to top others’ stories with tales of my own. I
know this is true because I am not the only one who notices this.
I am constantly trying to tell a better, funnier, or scarier story than
the one I have just heard. Both Rean and my mom laughed when they
read this question, because it so accurately describes my actions.
Sometimes people judge me to be a stage hog, or one who is “interested
only in expressing their ideas and do not care about what anyone else has
to say” (Adler 214). However, I am only half a stage hog; while I
am too pushy vocalizing my ideas, I do care what others say.
For the question about a lack of organization
preventing me from listening properly, I responded that this occasionally
happens to me. Rean, however, told me that it is not a lack of organization
that hinders me, but that I am too organized. I tend to agree with
him. One of the reasons people do not listen as well as they could
is because “we’re often wrapped up in personal concerns of more immediate
importance to us than the messages others are sending” (Adler 212).
I try to structure my time very carefully, and sometimes I find myself
not listening as well as I should because the conversation I am in does
not fit into my schedule of the day. My mom believes I do not have
problems with too much or too little organization. Her viewpoint
may be a little off, however, because she does not see me every day.
I also said I frequently interrupt people if I want
to say something. Both my mom and Rean agreed wholeheartedly with
me. I know this is one of the major areas I need to work on to improve
my interpersonal communication skills. The problem is that when I
have something I want to say, I am afraid I will forget it, so I want to
say it right away. This is a direct result of thinking faster than
someone else is talking (Adler 212). During the time they are talking,
I am formulating my ideas and opinions, and I want to express them.
This is another example of stage hog behavior, in which I am also pseudolistening.
Pseudolistening is when someone pretends to be listening to and interested
in what the other person is saying, but in their minds they are leagues
away (Adler 214).
Question number four was the first question on which
my mom emphatically disagreed with me. I believe I seldom tune out
when others are speaking, and answered as such for questions four and ten;
but my mom insists that I do. “Tuning out,” as I like to call it,
is an example of selective listening. This is when a person only
hears certain parts of what someone else is saying (Adler 214). If
I am tuning out, I am not doing it consciously, which would explain why
I do not believe I am a selective listener. My mom believes I practice
selective listening because I certainly did when I was little. She
would tell me ten times to clean my room, do my homework, or some such
thing. Although I listened and understood what she said the first
time, I would not do it, because I did not feel like it. After a
while, I stopped listening to her when she was telling me to do my chores.
Now that I am in college, she cannot force me to do these things.
Therefore, I am more receptive when she suggests I help her or do something
around the house. To help fix this problem, when I feel myself not
paying attention, I should shift positions and try to concentrate more
on what the other person is saying (Listening 2).
My constant failure to repeat what has been said
before I act may be linked to my partial stage-hog mentality. I want
to say what I am thinking immediately, and repeating what I have just heard
will take longer. Also, since I tend to think about what I am going
to say during the time when others are talking, if I repeat what they say
it will be wrong, and I will have to let them go back over what they said
so that I understand it. By repeating what others say, however, I
can better grasp their meaning and therefore have a better understanding
of what they are saying. This repetition, while it seems unnecessary
at times, will help me to “retain information [and] have a greater chance
of becoming successful” (Adler 215) as well as to validate the speaker.
Another one of my responses not contested by either
Rean or my mom was number six. I always give tons of verbal and non-verbal
feedback. This input is one of the reasons I interrupt a lot.
I want so much to let the other person know I understand what they say
that I ask too many questions and the discussion “begin[s] to sound more
like a cross-examination than a conversation” (Adler 224). I need
to learn to “stop talking. . . [and] be patient” (Rules 1) so that the
speaker feels at ease.
I believe I am easily able to ignore the tone and
pitch a speaker uses, but I am not too sure this is a good thing!
When I read this question, all I could think about was how I misinterpret
people when they are joking. My friends are very sarcastic.
Often, we will be joking around and someone will tell me to just leave
the room, or to go away. They are always playing, but sometimes I
can not tell, and that hurts my feelings. Later on, when discussing
my reaction, the offender usually protests, “but I thought you could tell
I was joking by the tone of my voice!” Without prompt, Rean thought
of this same problem when he read the question. I do not believe
being able to just hear the words makes me a better listener.
Question number eight goes along these same lines.
I frequently let emotionally charged words get me annoyed. This is
because I cannot tell if the speaker intends to irritate me, or if he is
just kidding around. These two examples of defensive listening, where
I take “innocent comments as personal attacks” (Adler 214), probably, as
my mom suggested, stem from my experiences in middle school. My friends
from fifth to ninth grade genuinely did not like me. They always
meant for me to go away, and they wanted the words they threw at me to
hurt. Therefore, any time I hear similar things, I feel like I am
an outcast again, no matter how kindly or how jokingly people say these
things.
I frequently forget to use other people’s names
in brief conversation, but that is because I do not remember the name.
I have many friends whom I consider very close, but I just can never remember
their names! This shows both pseudolistening, in that I am not really
listening when the person tells me their name, and selective listening,
where their name does not really interest me, so I do not pay attention.
This, along with being a perceived stage hog, is one of my worst interpersonal
skills. One of the main reasons to listen is “to build and maintain
relationships” (Adler 215), and I cannot do that very well if I do not
remember a person’s name! Rean said he had noticed that when I see
certain people, I never introduce him to them because I have forgotten
their names.
Every now and again I criticize the speaker
in my mind. I feel bad doing this not only because it is bad listening
form, but also I would not want someone to do it to me! To be an
effective listener, it is important to “help the speaker feel at ease”
(Rules 1). If I am putting him down in my mind, I am obviously not
making him feel more comfortable. Neither my mom nor Rean could vouch
for this question, as they cannot see into my head.
Another way to let a speaker know you are paying
attention is to take notes. I always take notes during lectures and
phone calls to help me remember the important points of what is said.
This lets the speaker know that what he is saying is important, and gives
“an attitude that shows you want to listen” (Rules 1). Taking notes
will help improve listening skills as well as increase one’s ability to
“concentrate on what the speaker is saying” (Listening 2). My mom,
after reading this question, pointed out that I always have pen and paper
in hand while on the phone, and it is usually full of information after
I finish the conversation.
Rean and my mom both argued with me about question
number thirteen. I said that every now and again I let distractions
interfere with listening. They pointed out that if I am anywhere
where there are other people not involved in the conversation, I usually
spend half the time watching them. Rean also noted that if the TV
is on while I am listening, I usually miss entire ideas without even being
a good pseudolistener. My reply was “Yeah, but I can listen and not
look at someone!” Wrong! The CASAA says, “you can be a better
listener when you look at the other person” (Listening 1).
Unfortunately, I also frequently act like I understand
technical things when I do not. I do this, though, so I do not appear
dumb. I must do a pretty good job of it, too, because Rean had no
idea I did not understand some of the things he was explaining. I
now realize this, too, makes me a less effective listener. If I do
not understand what someone is talking about, I will not be able to empathize
with him, and empathy is an important part of being a good listener (Rules
1). It also hurts people’s feelings when I tell them later that I
did not understand them, but that I just did not feel like asking them
to clarify.
I seldom fail to recognize when I am too tired or
upset to be an effective listener. Even though I recognize this,
however, I do not usually take action. I will tell the person with whom
I am talking that I am too tired to talk and think, but they do not pay
attention to me and keep on going. This may be more of a problem
on their part, because they are not effectively listening to me.
I know it makes them mad, though, when I fall asleep while they are talking
to me. In this case, the speaker is forgetting that “the receiver
must therefore be an active participant for the cycle of communication
to be complete” (Listening 2). When I am too tired to participate,
communication is not occurring. Neither my mom nor Rean noticed this
behavior in me. This is probably because they are both good listeners.
I chose only good listeners to go over this with me, because I feel much
closer to them than to people who do not pay attention to what I say.
I only slump in my chair during class every now
and again. I find that when I do, I do not understand as well what
the teacher is saying, and I usually fall asleep more easily. The
CASAA says that “it therefore becomes important to change our physical
body language from that of a deflector to that of a receiver, much like
a satellite dish” (Listening 1). I do not have any classes with Rean
or my mom, so they could not judge how much I slouch in class.
I frequently give advice when someone tells me their
problems, but that is because they usually come to me seeking advice.
They know that after I have heard their story, I will tell them a similar
story and how I handled the situation. Although this may be seen
as stage hog-esque behavior, I usually wait until they ask me to give them
advice before telling them my stories. In this way, my listening
to their story and then trying to let them know that they are not alone
and what I did in a similar situation, I am achieving one of the goals
of listening-- “to help others” (Adler 215). This is also an example
of a directive response. These “contain the receiver’s assessment
of what the speaker has just said and they state or imply what the receiver
thinks the speaker should do” (Adler 229). Rean, too, gives advice
frequently, and he agreed that giving advice is not necessarily a bad thing.
Although a great deal of my behavior can be
categorized as stage-hog, I feel that I balance being a pretty good
listener with cheering people up and giving advice. My problem areas
are interrupting, trying to one up others’ stories, not organizing or organizing
too much, being a defensive listener and acting like I understand when
I really do not. I now realize that I am not as good of a listener
as I thought before doing this project, but I could be a lot worse.
I definitely have some strengths, however, such as visibly paying attention
to and focusing on the speaker. Some of my stage hog behavior can
be explained by directive responses, as well, which means they are not
really all that bad. It was interesting to compare my answers with
Rean and my mom. They provided some helpful insights and let me know
which self-perceptions were not very accurate. Having these two extreme
strengths and weaknesses caused my score to be close to the average, while
few of my actual answers were average.
Bibliography
Adler, Ronald B., Lawrence B Rosenfeld, Neil Towne, and Russell F.
Proctor, II. Interplay: The Process of Interpersonal Communication.
7th ed. Fort Worth, TX: Harcourt Brace, 1998.
Listening Skills. Canadian Association of Student Activity Advisors.
14 Oct 1999. <http://www.sentex.net/~casaa/resources/sourcebook/acquiring-leadership-skills/listening-skills.html>.
Rules for Effective Listening. 15 Oct 1999. Commander,
Naval Air Reserve Force Information Systems Office. 15 Oct 1999.
<http://cnarfn7.cnrf.nola.navy.mil/po3indoc/sld042.htm>.