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John Mapp

 

SCHOOL ADDRESS                                                                                    HOME ADDRESS

303 Smith Level Road Unit F22                                                                   214 Winterberry Ridge Drive

Chapel Hill, NC 27516                                                                                 Durham, NC 27713

 

 

 

EDUCATION

 

UNIVERSITY OF NORTH CAROLINA AT CHAPEL HILL

Bachelor of Arts in Geography, Expected May 2007

Cumulative GPA: 3.12; Major GPA: 3.32

HONORS

 

Dean’s List (Spring 2006, and Fall 2006)

EXPERIENCE

 

University Directories, Chapel Hill, NC, May 2006-August 2006

Customer Relations Associate – Operations

·         Attended two week Customer Relations and Sales training program learning a variety of business policies and processes from handling customers to organizing work flow.

·         Maintained a one day turn-around average for processing, proofing, and tracking 2,000 contracts.

·         Allocated 1500 checks totaling over $750,000 in revenue for the nation’s premier collegiate publisher.

·         Successfully reconciled daily and monthly general ledger numbers using company’s database.

·         Resolved questions from advertisers concerning proofs and invoices using company’s database.

·         Assisted in a week long training program in Chapel Hill, NC.

 

Hope Valley Country Club, Durham, NC, July 2005-August 2005

Golf Shop Attendant

·         Prepared sets of clubs and delivered golf carts or push carts to members.

·         Oversaw and maintained over 50 golf carts and over 50 sets of clubs.

 

Woodcroft Swim & Tennis Club, Durham, NC, Summer 2004, 2003, 2002, and 2001

Lifeguard/Snack Bar Attendant

·         Handled a variety of emergencies.

·         Learned to communicate professionally.

·         Managed registration and visitor fees.

 

ACTIVITIES

 

General Alumni Association (2 years)

Intramural Sports (Basketball, Softball, Soccer, Flag-Football, Floor Hockey)

SKILLS

 

Microsoft Word, Excel, Access, PowerPoint, HTML, ArcGIS