Professional Profile
Certified Project Manager Professional with 14 years direct IS
management experience. Experience concentrated in areas of
end-user support, server, phone and wide area network
installations and upgrades. Includes 10 years managing local,
regional and global projects in support of business
acquisitions, computer hardware and software upgrades, desktop
support benchmarking and consolidation, data center moves,
disaster recovery planning and business realignment projects.
Professional Experience
Alphanumeric, Inc. Raleigh, NC ·
NC (2006 - Present)
Enterprise Architecture Project Manager
Managing Enterprise Architecture scoping and
justification project for North Carolina State Department of
Health and Human Resources. Responsible for a team of four
employees assigned to interview division managers; analyze
results, create IT architecture and IT five year strategic plan.
BASF Corporation · Research Triangle
Park, NC (1992 -2006)
Southeast Regional Infrastructure Manager
(2002 – 2006)
Managed Information Systems Department for 30
sites compromising of manufacturing plants, research and
development laboratories, warehouses and regional headquarters
located in the southeast US. Ensured computer, phone, and
infrastructure systems remained stable and available for
approximately 4,000 employees.
Additional Administrative Responsibilities
Included:
·
Developed and managed annual $3
million operating and $1 million capital budgets.
·
Negotiated and managed service
level agreements for LAN, PBX, help desk services.
Major
Project Responsibilities Included:
·
IS regional optimization resulting
in $2 million annual savings.
·
Sarbanes-Oxley compliance for
required sites including Puerto Rico.
·
Reduced number of major cell phone
providers from 8 to 3.
·
Core team member for third party managed services selection,
responsibilities included:
o
Vendor selection.
o
Transitional services contract
management.
o
Service level agreement monitoring.
o
Managed automatic call routing
between BASF Help Desk logging systems to vendor’s Remedy
application.
·
Wireless network installations for
laptop access to Intra/Internet services in administrative
buildings.
·
Managed 3 acquisition and 2
divestiture activities for regional moves.
·
Standardized all PBX and 90% of
LANs to Nortel systems.
· IS department representative
responsible for creating and delivering “IS Overview”
presentation in NAFTA Standards of Excellence Seminars conducted
for high-performing NAFTA Managers (2004 – 2006).
IT Operations Manager
(1998 – 2002)
Management extended my responsibilities to include installation
and support of file servers, LANs, PBXs, workstations, and
employee training.
Directly Managed the Following Projects:
·
Consolidated 16 local independent
help desks teams into 1 regional structure.
·
Migrated individual help desk
logging systems to centralized packages.
·
Core team member responsible for
selecting corporate help desk management tool.
·
Created and implemented Disaster
Recovery and Business Continuity Plans for all sites in the
Southeast Region.
·
Deployed “Sales Force Automation”
software for 300 home based remote employees.
·
Created IS infrastructure services,
support and SLAs for new biotechnology research department
Education
Completing Bachelor of
Science Degree in Information Science at The University of North
Carolina at Chapel Hill.
Professional Certifications
Project Management
Professional, PMP
George Washington University
Masters Certificate in Project Management
Professional and Civic Memberships
American Association of
Information Technology Professionals
Project Manager
International
Holy Cross Catholic Church
Men’s Society – President (2005 – present)
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