- researching and analyzing
system problems and errors and following them through to resolution
- collaborating with the vendor
on product enhancements and problem resolutions to ensure that they meet federal and functional requirements
- Was deeply involved with the vendor in the redesign of the initial system, SLS (Student Loan System), into the current system, LMS. The change transformed a 2-screen batch-only processing system into an approximately 100-screen real-time and batch processing system. The results of my testing and recommendations are reflected in many of the screen procedures used by and reports available from the current version of LMS.
- testing and analyzing
system vendor upgrades, enhancements, and fixes to problems and errors
- establishing and managing
security on 126 screens comprised of over 1,000 data elements. In order to ensure the most effective use of LMS, this function requires working with each system user to understand his/her duties so that appropriate screen/element access is available without compromising the integrity of the data.
- setting up and managing fund rules for all federal and University loan funds. There are currently 120 loan funds in LMS.
- setting up and managing over 2,275 federal entitlement rules, each of which has multiple stipulations, for the 120 loan funds in LMS
- managing over 5,075 accounting rules to transfer LMS accounting data to FRS (Financial Records System)
- establishing daily, monthly, annual, and on-demand program run parameters and routines
- providing ongoing support
for LMS to all office personnel
- training
new personnel in the use of LMS
- acting as liaison between Loan Repayment Services, the AIS (Administrative Information Services) programmer, and the vendor
- providing consultation and assistance
, as requested, to other LMS users in schools across the country