OASIS Client Services and Networking Division

Jason Li <jason@unc.edu> currently supervises OASIS's Client Support Services. The main responsibilities of this office are:

• Search, test, and recommend to the College better ways of providing technical services (e.g. OS SPs, Hotfixes, server deployed applications).
  
  
• Maintain and manage the College network system. This system includes about 15 servers with the following functions: files, printing, Web, virus, Citrix, VPN, dial-up.
  
  
• Provide computer solutions for the end user, to include network services, storage, software and hardware consultation.
  
  
• Coordinate UNC computing resources, thereby providing a single point of contact for the end user.
  
  
• Provide on-site visitation to the user's office to provide personal services for computer related problems:
  
  
  • Establishment of email accounts (ONYEN). Setup and configuring of email clients (Netscape, Outlook, Mulberry, Pine, Webmail). Instruction in email usage, such as address books and shared folders.
    
    
  • Setup and configuration of computers to access network resources. This includes troubleshooting users' domain accounts and server access issues.
    
    
  • Installation and technical support for popular applications.
    
    
  • Installation, configuration, troubleshooting, and repair of: storage devices, scanners, CD-ROM, network cards, as well as network or local printers.
    
    
  • Configuration and maintenance of departmental and discipline-specific labs.
    
    
  • Support and consultation of Apple/Macintosh products for individual users, departments, and computer laboratory needs.
    
    
  • Configuration, troubleshooting, and repair of Windows XP, Windows 2000, Windows 98, Windows NT, Windows 95, DOS and MacOS operating systems. This includes file corruption and system errors.
    
    
  • Upgrade of existing computer systems (hardware, firmware, OS, applications).
    
    
  • Configuration and Troubleshooting of PDA devices: (Palm, Handspring, Blackberry).
    
    
  • Telephone support to a faculty member's home computer and modem (if it is UNC property).

Created on 2003-10-31 Updated on 2003-11-10