Serhan Ziya
Department of Statistics and Operations Research
University of North Carolina at Chapel Hill


Journal Publications

1. Ziya, S., H. Ayhan, and R. D. Foley, "Relationships among three assumptions in revenue management," Operations Research 52 (2004), 804-809.
2. Ziya, S., H. Ayhan, and R. D. Foley, "Optimal prices for finite capacity queueing systems," Operations Research Letters 34 (2006), 214-218.

3. Ziya, S., H. Ayhan, R. D. Foley, and E. Pekoz, "A monotonicity result for a G/GI/c queue with balking or reneging," Journal of Applied Probability 43 (2006), 1201-1205.
4. Argon, N. T., S. Ziya, and R. Righter, "Scheduling impatient jobs in a clearing system with insights on patient triage in mass-casualty incidents," Probability in the Engineering and Informational Sciences 22 (2008), 301-332.

5. Aydin, G., and S. Ziya, “Pricing promotional products under upselling,” Manufacturing and Service Operations Management 10 (2008), 360-376.

6. Ziya, S., H. Ayhan, and R. D. Foley, "A Note on optimal pricing for finite capacity queueing systems with multiple customer classes," Naval Research Logistics 55 (2008), 412-418.

7. Ziya, S., “On the relationships among traffic load, capacity, and throughput for the M/M/1/m, M/G/1/m-PS, and M/G/c/c queues,” IEEE Transactions on Automatic Control 53 (2008),2696-2701.

8. Argon, N. T., L. Ding, K. D. Glazebrook, and S. Ziya, "Dynamic routing of customers with general delay costs," Probability in the Engineering and Informational Sciences 23 (2009), 175-203.

9. Argon, N.T., and S. Ziya, “Priority assignment under imperfect information on customer type identities,” to appear in Manufacturing and Service Operations Management.

10. Aydin, G., and S. Ziya, “Personalized dynamic pricing of limited inventories,” to appear in Operations Research.

11. Liu, N, S. Ziya, and V. G. Kulkarni, “Dynamic scheduling of outpatient appointments under patient no-shows and cancellations,” to appear in Manufacturing and Service Operations Management.

 

Working papers

1. Ziya, S., “Choosing the Customer Signal in Personalized Dynamic Pricing of Limited Inventories.”

2. Hosking, M., E. M. Foster, and S. Ziya, “A Spoonful of Math Helps the Medicine Go Down: An Illustration of How Healthcare Can Benefit from Mathematical Modeling and Analysis.”

3. Foster, E. M., N. Bolia, and S. Ziya, “Rehabilitation and Juvenile Justice Policy: A Mathematical Modeling Approach.’’

4. Liu, N. and S. ZiyaOptimal design of scheduling systems under customer no-shows.’’

5. Uzun, E., N. T. Argon, and S. Ziya, “Priority scheduling in a clearing system with impatient customers.”

6. Argon, N. T. and S. Ziya, “Identifying the critical patient: Finding the balance between undertriage and overtriage in mass-casualty incidents.”

 

 

Articles Published in Refereed Conference Proceedings

1. Argon, N. T. and S. Ziya, “Priority Assignment under Imperfect Information on Customer Type Identities,” Proceedings of the 2008 Service Operations Management Conference, Adelphi, Maryland, U.S.A., June 2008. (Partial overlap with article 9.)

 

Extended Abstracts Published in Refereed Conference Proceedings

1. Aydin, G. and S. Ziya, “Upselling Promotional Products Using Customer Purchase Information,” Proceedings of the 2005 M&SOM Conference, Chicago, IL, U.S.A., June 2005.

2. Argon, N. T. and S. Ziya, “Identifying the Critical Patient: Finding the Balance between Undertriage and Overtriage,” Proceedings of the 2007 M&SOM Conference, Beijing, China, June 2007.

3. Liu, N., S. Ziya, and V. G. Kulkarni, “Dynamic scheduling of outpatient appointments under patient no-shows and cancellations,” Proceedings of the 2008 M&SOM Conference, Adelphi, Maryland, U.S.A., June 2008.

 

Publications in Non-refereed Conference Proceedings

1. Kaylan, A. R., S. Ziya, and E. Kemahlioglu, "Web-based process management and simulation tool", Proceedings of the 10th European Simulation Symposium, Simulation Technology: Science and Art, A. Bargiela and E. Kerckhoffs (Eds.), November 1998, 433-438.
2. Kaylan, A. R., S. Ziya, and O. Yilmaz, "Web-based architecture for simulation modeling and analysis", Proceedings of the 11th European Simulation Multiconference, A. Lehmann and A. R. Kaylan (Eds.), June 1997,  115-118.
3.
Argon, N. T., J. Winslow, and S. Ziya, “A Dynamic Programming Approach for Patient Triage in the Aftermath of Mass-Casualty Incidents,” Proceedings of the NSF CMMI Engineering Research and Innovation Conference, Knoxville, TN, U.S.A., January 2008.

Technical Reports

1. Ziya, S., H. Ayhan, and R. D. Foley, "Optimal pricing for a service facility", Technical Report UNC/STOR/04/03, Department of Statistics and Operations Research, University of North Carolina, Chapel Hill, NC, U.S.A.