Serhan Ziya
Department of Statistics and Operations Research
University of North Carolina at Chapel Hill


Journal Publications

1. Ziya, S., H. Ayhan, R. D. Foley, "Relationships among three assumptions in revenue management," Operations Research 52 (2004), 804-809.
2. Ziya, S., H. Ayhan, R. D. Foley, "Optimal prices for finite capacity queueing systems," Operations Research Letters 34 (2006), 214-218.

3. Ziya, S., H. Ayhan, R. D. Foley, E. Pekoz, "A monotonicity result for a G/GI/c queue with balking or reneging," Journal of Applied Probability 43 (2006), 1201-1205.
4. Argon, N. T., S. Ziya, R. Righter, "Scheduling impatient jobs in a clearing system with insights on patient triage in mass-casualty incidents," Probability in the Engineering and Informational Sciences 22 (2008), 301-332.

5. Aydin, G., S. Ziya, “Pricing promotional products under upselling,” Manufacturing and Service Operations Management 10 (2008), 360-376.

6. Ziya, S., H. Ayhan, R. D. Foley, "A Note on optimal pricing for finite capacity queueing systems with multiple customer classes," Naval Research Logistics 55 (2008), 412-418.

7. Ziya, S., “On the relationships among traffic load, capacity, and throughput for the M/M/1/m, M/G/1/m-PS, and M/G/c/c queues,” IEEE Transactions on Automatic Control 53 (2008), 2696-2701.

8. Argon, N. T., L. Ding, K. D. Glazebrook, S. Ziya, "Dynamic routing of customers with general delay costs," Probability in the Engineering and Informational Sciences 23 (2009), 175-203.

9. Argon, N.T., S. Ziya, “Priority assignment under imperfect information on customer type identities,” Manufacturing and Service Operations Management 11 (2009), 674-693.

10. Aydin, G., S. Ziya, “Personalized dynamic pricing of limited inventories,” Operations Research 57 (2009), 1523-1531.

11. Liu, N, S. Ziya, V. G. Kulkarni, “Dynamic scheduling of outpatient appointments under patient no-shows and cancellations,” Manufacturing and Service Operations Management 12 (2010), 347-364.

12. Foster, E. M., M. R. Hosking, S. Ziya, “A spoonful of math helps the medicine go down: an illustration of how healthcare can benefit from mathematical modeling and analysis,” BMC Medical Research Methodology (2010) 10:60.

13. Foster, E. M., S. Ziya, N. Bolia, M. Hosking, “Rehabilitation and juvenile justice policy: a mathematical modeling approach,” Mathematical Modeling and Applied Computing 3 (2012), 71-91.

14. Uzun Jacobson, E., N. T. Argon, S. Ziya, “Priority assignment in emergency response,” Operations Research 60 (2012), 813-832.

15. Luo, J., V. G. Kulkarni, S. Ziya, “Appointment scheduling under patient no-shows and service interruptions,” Manufacturing and Service Operations Management, 14 (2012), 670-684.

16. Mills, A., N. T. Argon, S. Ziya, “Resource-based patient prioritization in mass-casualty incidents,” Manufacturing and Service Operations Management, 15 (2013), 361-377.

17. Mills, A., N. T. Argon, S. Ziya, B. Hiestand, J. Winslow, ReSTART: A novel framework for resource-based triage in mass-casualty events,” Journal of Special Operations Medicine, 14 (2014), 30-39.

18. Liu, N., S. Ziya, “Panel size and overbooking decisions for appointment-based services under patient no-shows,” forthcoming in Production and Operations Management.

19. Feldman, J., N. Liu, H. Topaloglu, S. Ziya, “Appointment scheduling under patient preference and no-show behavior,” forthcoming in Operations Research.

 

 

Papers under Review/Revision

1. Kostami, V., Kostamis, D., S. Ziya, “Pricing and capacity allocation for shared services.”

2. Mills, A., N. T. Argon, S. Ziya, “Dynamic distribution of casualties to medical facilities in the aftermath of a disaster.”

3. Sun, Z., N. T. Argon, S. Ziya, “Priority scheduling of jobs with unknown types.”

4. Luo, J., V. G. Kulkarni, S. Ziya, “A tandem queueing model for an appointment-based service system.”

 

Invited and Refereed Book Chapters

1. Argon, N. T., J. Winslow, S. Ziya, “Triage in the Aftermath of Mass-Casualty Incidents,” Wiley Encyclopedia of Operations Research and Management Science, J. J. Cochran, L. A. Cox, Jr., P. Keskinocak, J. P. Kharoufeh, and J. C. Smith (Editors), Wiley, 2011.

 

2. Ziya, S., “Markov Renewal Processes,” Wiley Encyclopedia of Operations Research and Management Science, J. J. Cochran, L. A. Cox, Jr., P. Keskinocak, J. P. Kharoufeh, and J. C. Smith (Editors), Wiley, 2011.

 

3. Ziya, S., “Markov Renewal Function and Markov Renewal-Type Equations,” Wiley Encyclopedia of Operations Research and Management Science, J. J. Cochran, L. A. Cox, Jr., P. Keskinocak, J. P. Kharoufeh, and J. C. Smith (Editors), Wiley, 2011.

 

4. Ziya, S., “Limit Theorems for Markov Renewal Processes,” Wiley Encyclopedia of Operations Research and Management Science, J. J. Cochran, L. A. Cox, Jr., P. Keskinocak, J. P. Kharoufeh, and J. C. Smith (Editors), Wiley, 2011.

 

 

Technical Reports and Papers in Waiting

1. Ziya, S., H. Ayhan, R. D. Foley, "Optimal pricing for a service facility", Technical Report UNC/STOR/04/03, Department of Statistics and Operations Research, University of North Carolina, Chapel Hill, NC, U.S.A.

2. Ziya, S., “Choosing the customer signal for personalized dynamic pricing of limited inventories.”