Nancy Burton’s story includes support taken and given

Nancy Burton began as a third-shift housekeeper at the University and worked her way up to receptionist and administrative support specialist for Housekeeping Services. Now she's being rewarded for her distinguished service.

Nancy Burton
Nancy Burton (Photo by Jon Gardiner)

Nancy Burton removes the sourness from life’s lemons and turns them into something sweet.

In her 18 years at Carolina, the winner of the 2019 C. Knox Massey Distinguished Service Award takes whatever complications come her way and makes not only “lemonade, but lemon pie and lemon ice cream,” said Darius Dixon, executive director of Facilities Operations.

Prior to coming to Carolina, Burton was a single mother who worked at a screen-door production factory before being laid off and out of work for three years. In 2001, she took a job as a third-shift housekeeper at the University and worked her way up to receptionist and administrative support specialist for Housekeeping Services.

“I’ve tried to be the first person you see in housekeeping, to be that polite person with a smile who will try to help you and you know is here to assist,” she said. “And I just love what I do. I get to meet different people and learn about people.”

Burton is the memory bank for Housekeeping Services, sorting and filing every bit of information for 450 employees, including payroll and changes in Time Information Management work logs.

“She is our accountant; I don’t think there is a Chartfield string she doesn’t know,’” said Herb Richmond, director of Housekeeping Services. “She reminds us of every birthday, illness or death in a family, so we can offer our support.”

The turning point

Burton began as a housekeeper in Davis Library, the graduate library, where she worked from midnight to 8 a.m., cleaning the fourth floor. Then she moved to the newly renovated House Library, the undergraduate library sometimes known as “the Zoo,” cleaning the upper-level floor.

Some days the work was so dirty that she wanted to quit. “It was nasty sometimes, and I said, ‘I just can’t do this,’” she recalled.

But, with encouragement from her supervisors Sean Caldwell and Ed Henderson and others, Burton kept going. She also gained strength by praying and talking with “my God because he’s my everything,” she said. “Look at me now. Years later, and I’m still here.”

The turning point, according to Burton, is when she enrolled in a Basic Clerical Skills course offered through Carolina’s Human Resources.

“I first noticed the clerical classes when I started working at Davis Library. I was always looking for something else and asking Mr. Henderson, ‘Do you know how I can move up?’ He told me and another young lady to do basic clerical skills, and I took it.”

When an internship to work in the Housekeeping Services office opened up, Henderson encouraged her to apply.

“At first, I was scared because I didn’t know how to talk in an office,” Burton said. Her natural people skills and sharp mind soon erased that fear. She learned more each day and has since taken more than a dozen courses, including Chartfields 101, the PeopleSoft structure for budgeting.

“I try to take stuff that’s going to help me first in my education and second to further myself up the ladder to lead to a job that I love to do,” Burton said.

She’s also become a supreme lemon transformer.

“Nancy has great people skills, and last-minute requests are her specialty,” said Dixon. “I have seen her resolve conflicts and handle other difficult situations with remarkable patience and admirable tact. She does it all and still keeps a smile.”

Continue reading on the University Gazette website.